Exchange & Refund Policy

We want you to be satisfied with your purchase. If you need to request a return, please review the following policy before sending any items back.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To start a return, please contact us at info@beautyfaves.com. Please contact us for return instructions before sending any merchandise back.

Items sent back without first requesting a return may not be accepted.

Return Condition

All returned items must be in their ORIGINAL condition.

Items that are unopened, unused, unworn, and returned with all original packaging, tags, and accessories are eligible for a full refund.

Items that have been opened, removed from their original packaging, altered, worn, used, damaged, or otherwise returned in a condition different from how they were received may be subject to a restocking fee of up to 50%, depending on the condition of the returned item.

For hygiene and quality-control purposes, returned merchandise must be in a condition suitable for resale.

Wrong, Damaged, Defective, or Missing Items

Please inspect your order as soon as it is received.

If you received an incorrect item, a damaged or defective item, are missing an item, or believe there was an error with your shipment, please contact info@beautyfaves.com within 3 days of receiving your order.

Please include your order information and details of the issue so we can review the shipment and assist you.

Exceptions / Non-Returnable Items

Certain merchandise may not be eligible for return, including custom or personalized products, gift cards, and other items that cannot be resold for health, hygiene, or safety reasons.

Please contact us at info@beautyfaves.com if you have questions about whether a specific item is eligible for return.

Exchanges

If you would like a different item, color, or style, the fastest option is to return the eligible item according to this policy and place a new order for the item you would like.

Refunds

Once your return is received, we will inspect the merchandise and notify you regarding the status of your refund.

Qualifying merchandise returned unopened, unused, and in its complete original condition will receive a full refund.

If the returned merchandise is not in its original condition, a restocking fee of up to 50% may be deducted from the refund, depending on the condition of the item.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

All returns must be initiated within 14 days of receiving the order. Shipment errors, damaged or defective merchandise, and incorrect or missing items must be reported within 3 days of delivery.